Position Summary: Assists the Operations Manager in the management of the operations for Rosie's Dumfries. Monitors the performance of property.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.
- Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
- Assists with hiring, motivation, training, coaching, mentoring, and directing staff to ensure that Team Members receive leadership, guidance, and resources to accomplish established objectives.
- Assists in creating and fostering an environment of support and motivation for Team Members.
- Contributes to the establishment of department standards, guidelines, and objectives, and in maintaining other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
- Presents reports as required or requested on performance to the Operations Manager.
- Develops and presents to Operations Manager matters requiring a decision outside the scope of daily operations.
- Assists in development and recommendations of operations policy for the business unit.
- Assists in development of specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
- Assists in the review of cost control reports, cost estimates, and manpower and facilities requirements forecast.
- Coordinates and collaborates with other departments of the business unit in establishing and carrying out responsibilities.
- Provides orientation and on-the-job training for direct reports and ensures that the duties, authority, and responsibility for each position are defined and understood.
- Assists in the implementation of programs and organizational plans that support the goals under the position's authority.
- Assists in setting objectives and procedures governing the performance of assigned activities.
- Responsible for identifying training needs, training and development of subordinates and recommending effective personnel action.
- Keeps employees informed as to company/departmental plans and progress.
- Coordinates activities of assigned units and seeks agreement on issues involving coordination.
- Ensures compliance within the area of responsibility. Makes recommendations for improving interdepartmental effectiveness of policies and procedures.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to director.
- Keeps the Operations Manager informed of relevant activities.
- Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
- Other duties as assigned.
Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
- Attend the required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase alcohol.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
- Have knowledge of the Property's programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
Position Qualifications: College degree or equivalent; or more than 2 years related experience and/or training; or equivalent combination of education and experience.Operational understanding of:•Security•Facilities/EVS•Human Resources•Information systems and/or technology
- HHR/Class II and/or III gaming
- Player Services and Cash Operations
- Marketing
- Accounting
Certificates, Licenses, and Registrations: Virginia Racing Commission LicenseValid driver's license with a minimum of three (3) years driving experience.Supervisory Responsibilities: Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.The employee may also be required to lift, push, and pull up to 25lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.