Location: Kenosha,WI, USA
Overview
POSITION SUMMARY: Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s).
Responsibilities
* Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems.
* Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
* Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
* Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
* Coordinate service activities on assigned products.
* Act as a resource for others as needed.
* Keep abreast with industry standards and emerging technology.
* Participate in special projects as needed.
* Follow all company policies and procedures.
* Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.
* Perform all other duties as assigned by management.
Qualifications
* Associate's degree in related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred
* 1 - 5 years of field service or technical support experience
* Basic mechanical ability and basic equipment repair skills
* Strong problem solving skills with the ability to work independently
* Customer focused
* Ability to learn a broad range of products across multiple product lines
* Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
* Ability to add PC's to a network and troubleshoot basic PC problems
* Excellent communication skills - both verbal and written, including technical writing skills
* Presentation skills with prior training experience
* Demonstrated organizational skills, leadership ability, project coordination capabilities
* Demonstrated ability to work cross-functionally
* Must be able to pass background check to gain access to military and government facilities
Snap-on is a drug free work environment and welcomes all qualified candidates to apply.
Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran