Location: Bristol,VA, USA
Overview
POSITION SUMMARY:
Under the supervision of the Poker Supervisor, the incumbent interacts directly with guests providing information and seating for the Poker Room games. Also provides buy-ins to players as needed and performs credits and fills with Dealers.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
* Meet and greet guests.
* Answer telephone in Poker area and questions from potential players.
* Maintain waiting lists for all Poker games using the Bravo system.
* Open and maintain games.
* Page players when seats are available and escort players to tables as needed.
* Provide buy-ins to players as needed.
* Perform credits and fills with Dealers.
* Transport cash and chips to and from Poker Cage as needed.
* Wash and reset decks as assigned.
* Maintain constant contact with Floor person to ensure proper servicing of guests.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
* Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Promote positive guest and team member relations at all times.
* Maintain a clean, safe, hazard-free work environment within area of responsibility.
* Perform other duties as assigned
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
* High school diploma or equivalent required. Prior guest service, poker experience and/or poker certificate preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
* Must obtain and maintain a Virginia Lottery license.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
* Pertinent federal, state, and local laws, codes, and regulations.
* Hard Rock operations.
* Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
ABILITY TO:
* Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Solve practical problems and deal with a variety of situations.
* Be flexible to work varying shifts and time schedules as needed.
Additional Details
DISCLAIMER:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).