ATTENDANT SPA RECEPTIONIST
: Job Details :

Job DescriptionJOB SUMMARY: Ensures the flawless information about each treatment, delivery of exceptional service in scheduling of massage appointments, information about the retail products and sales of retail products.KEY JOB FUNCTIONS: Greets and welcomes guests. Checks guests into the Spa using Spotlight skills and gives personalized service. Handles multiple phone lines at once while assisting guests in the Spa. Deals with High End guests (Seven Star, Diamond, VIP hotel guests). Coordinates appointments directly with Hosts, Summit Suites, and other hotel coordinators. Uses Micros System for all transactions / handles cash (over $1000.00). Uses SpaSoft software to schedule treatments. Has professional product knowledge about all retail products and can assist guests with questions. Can accurately describe different types of services offered at the Spa (more than 45 treatments). Can accurately book appointments with the correct therapist at the correct times. Very detail oriented, can relay information to therapists if guest has certain requests or needs in a timely manner. Prints out the daily schedule for all therapists. Informs the therapists of any change in treatments or schedule. Assists with the sale of all retail transactions. Assembles reports of the days appointment log. Assists guest with Casino layout and directions. Contacts security if an emergency situation arises. Restocks and inventories the retail products. Accommodates group reservations Can accurately review Spa policies and procedures with guests. Has the knowledge of all hotel methods of payment (Total Rewards, Manager Comps, Hotel comps, room charges, credit card charges and more). Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants. Neatly prepares daily revenue and daily transaction history for Audit and Department Manager.QUALIFICATIONS: Literate and fluent in English Excellent guest service skills Ability to work in a fast paced and stressful environment Computer proficiency Has good writing skills / Can neatly write vouchers Ability to follow written and oral instructions and procedures Demonstrated excellent interactive skills Good math skills Ability to multi-task, and must be detail oriented Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresQualifications: EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred Retail sales experience preferred. Previous spa experience preferredPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit for long periods of time (up to 4 hours) Must be capable of reaching above and below the shoulder Must be able to maneuver throughout all areas of the property including stairs and escalators Must have the ability to push, pull, reach, grasp, bend, twist, stoop, and kneel. Must have the manual dexterity to operate a computer and other necessary office equipment. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).About UsAt Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.