Attended Donation Center (ADC) Area Manager
: Job Details :

Job Title: Attended Donation Center (ADC) Area Manager - RetailDepartment: Donated Goods Retail (DGR)Reports To: Director of Store OperationsStatus: ExemptPay Rate: $65K - $75K per yearResume required indicating relevant experience.Mission Support:Goodwill Houston (GWH) is leading change, connecting people, and improving potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.Position Summary:Responsible and accountable for managing the operations of the ADCs and its team members and donors in accordance with established business practices as mandated by the policies, procedures, and budget projections of GWH. Ensuring the assigned ADCs are adequately staffed, and team members are trained in category breakdown procedures, proper equipment usage, and all safety procedures and guidelines. Essential Duties and Responsibilities:Manages budget and maintains expenditures following the financial goals of the GWH, departmental, and donation centers.Hire, train, evaluate, motivate, and supervise all personnel to maintain and exceed GWH's operational standards.Ensure schedules and payroll are completed in a timely manner.Comply with GWH's policies and Donor Services standard operating procedures (SOPs) and GWH's safety and security policies and procedures.Ensure Donor Acquisition Specialists are trained on how to properly: Greet and assist our donors and customers. Safely assist with the loading/unloading trailers/trucks or any fleet equipment.Sorting donations to required breakdown standards.Adhere to and enforce safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory.Prepare, submit, and review team member evaluations as policy directs.Ensure accurate donor counts are being recorded via the data management system. Monitor, order, inventory, and disperse supplies as needed and within budget guidelines.Assist in resolving any donor, customer, or team member complaints or requests and partner with the Human Resources Business Partner (HRBP) on the next steps.Monitor and maintain the overall appearance of the ADC, including the interior, exterior, housekeeping, and cleanliness of each assigned location.Manage day-to-day operations of all assigned ADC team members while fostering a productive work environment.Maintain all company records and reports accurately and in a timely fashion.Regularly visit each site for policy and procedure compliance per the Goodwill Houston ADC Area Manager visit cadence SOP while working autonomously.Attends all meetings and training as required by GWH and conducts monthly safety meetings/trainings with ADC team members as needed.Provide regular and detailed updates or action plans to leadership when requested.Perform other duties as assigned by Management.Minimum Qualifications:High School Diploma or GED.Two (2) years of experience supervising 30 or more employees and/or demonstrated success in an Assistant Store Manager position after completing GWH-assigned training.Associate's degree or completion of related Retail Management coursework preferred.Excellent interpersonal and communication skills with all levels of the organization.Valid Texas Driver's license, clean driving record, and proof of minimum liability insurance.Must be able to have a flexible work schedule, including days, evenings, weekends, and holidays.Maintain electronic communication devices and be able to navigate.Must be willing and able to adapt to growth and a changing environment within GWH.Key Performing Indicators:Donors Integrity and Growth (Assigned District vs budget)Transportation Dwell TimePayroll - Payroll expenditures within budget % (Assigned District vs goal)Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District)Administration - Performance management/Goodwill LMS Training (Assigned District at