At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Attractions Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Attractions Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Attractions Team Member is responsible for all aspects of assigned attraction, to include safety, friendliness, cleanliness and line speed within assigned areas. To be done in a manner consistent with the values and mission of The Dollywood Company.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities
- Operate ride controls/control panels in all weather conditions
- Verbally communicate and enforce Safety rules
- Steady guests while entering/exiting ride vehicles during evacuations
- Inspect harness and other safety equipment prior to use
- React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the ride/attraction as required
- Visually observe guest actions during ride operations to prevent safety hazards
- Visually ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
- Complete required safety paperwork on a daily basis
- Initiate friendly interaction with guests
- Keep ride/attraction area clean
- Work varying hours and at different areas when needed
- Complete ride/attraction safety ride-a-round/walk through if/when required
- Properly train to follow all centralized measuring guidelines
- Maintain confidentiality at all times
- Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time.Education and Experience Required
- Must be at least 16 years of age
- Basic computer skills
- Must successfully complete a pre-employment background check and drug screen
Knowledge, Skills, and Abilities
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a team work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Willing to work in any assigned area of Attractions and perform other functions as assigned
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to operate/drive a company vehicle with valid TN driver's license
- Able to add, subtract, multiply and divide with accuracy
- Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift
- Able to tolerate temperatures of 0 to 140 degrees
- Able to work outdoors
- Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and host training
- Able to climb evacuation steps and maintain good balance
- Able to ride all rides/attractions which require a physical ride through inspection
- Able to wear all PPE as required
- Able to tolerate all chemicals/detergents utilized in the area
- Able to be subjected to periodic random drug screening as outlined by company policy
- Able to remain attentive and alert at all times
- Able to memorize written safety standards and/or scripts
- Able to speak clearly to include the use of PA systems and two-way radios
- Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife
- Minimum of 18 years of age is required when/as:
- Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
- Any activity with use of a motor vehicle to include trams and shuttles
- Drive vehicles operated exclusively on rails
- Work on or ascend lift hills whether in training, normal operations, or evacuations
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.