Audio/Visual Telecommunications Support
: Job Details :

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Voice Network Analyst provides business support for communication related services used in Duquesne Light facilities and by all employees. The position will manage business and contractual relationships with external telecommunications providers, providing reporting, auditing, and asset management services. The role will involve management of collaboration applications and audio/visual solutions.

Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania

Responsibilities

• Monitors wireless and wireline accounts and their associated assets, analyzing usage and cost, providing forecasts and recommendations for cost control
• Works with team members to complete requests, changes, and decommissions related to wireless devices, collaboration hardware, and AV equipment
• Builds relationships between DLC departments to determine telecommunication needs
• Supports the company digital signage solution Visix AxisTV
• Supports the company mobile router solution

Education/Experience:

• Bachelor's degree in related discipline
• Two (2+) or more years of telecommunications support, telecom account management, or related IT support experience is required.
• Additional experience in the following areas is strongly preferred: knowledge of voice technologies both wired and wireless, accounting/invoice management acumen, contract management and financials experience.

Skills and Abilities Utilized in this Role Include:

• Proficiency with Excel and Microsoft Office applications
• Ability to work in a team-oriented, collaborative environment
• Excellent documentation skills
• Ability to work independently with minimal supervision
• Ability to work independently while keeping key constituents and stakeholders informed and appropriately involved
• Ability to effectively prioritize and execute tasks
• Outstanding oral and written communication and presentation skills
• Ability to handle multiple tasks concurrently and work in a fast-pace and changing environment

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at ...@duqlight.com and describe the specific accommodation requested for a disability-related limitation.