Auditor - Airport Operations Quality Control - Houston, TX
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Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.DescriptionThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run Business Resource Group communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.Key Responsibilities:Responsible for conducting and later managing to closure operational audits of airports to ensure Safety and Regulatory Compliance, quality operations, and drive improvement in operational performance and customer satisfaction. This includes the auditing of, but not limited to, United employees and Business Partners performing Customer Service, Ramp Service, Catering Operations, Lavatory and Water Service, Deicing Operations, SOC, and Aircraft Move Team functions.Prepare and conduct audits of all airport operations to UA and federal government standards. Leading teams of up to 5 auditors (hub audits) which may contain managers and senior managers or conducting audits with only one other auditor. Conduct briefings with station leadership on a daily basis during audit to communicate performance status. Conduct reviews with hub and line Station and Business Partner leadership following completion of station audits; Prepare detailed written audit and executive summaries following the completion of audits; Issue corrective actions to auditees as a result of audits. Assist stations in performing effective root cause analysis to determine causes of findings. Work with station leadership to facilitate effective corrective actions that prevent reoccurrence of findings. Accept or reject proposed corrective actions based on effectiveness and relevance to findings. Ensure audit corrective actions are completed and personally verify they are implemented by the station in a timely manner and escalate to AO Safety leadership IAW QC Quality Manual as necessary.Develop, revise, implement and maintain audit checklists and programs to meet Safety and Regulatory compliance, in addition to operational performance. Also create new checklist for new audit areas assigned to the AO QC team that may be ad hoc audits to measure effectiveness of corrective actions provided to the FAA as part of a Voluntary Self Disclosure or Corrective Action Notification.Collaborate with Corporate Support Center groups such as AO Policies and Procedures, Winter Operations, AO Execution to identify and address systemic audit findings and ensure they are addressed in company policies; assist with communication and implementation at Hubs and Line stations as needed. Serve as a liaison with CSC teams involving collateral assignmentsAnalyze audit and safety performance trends within hub, region and a system level to determine trends; use this data to report out through the Safety Management System to all UA and service provider stakeholders in the operation as well as the FAA. This sharing with FAA assures them of the effectiveness of our oversight program.Perform special assigments as needed to support the Safety and Regulatory team, station, or senior leadership. This may include auditing and/or developing quality manuals for other AO organizations, judging events at the AO Safety Rodeo, coaching of new supervisors on what to look for in the operation, calibration walks with management for MOCHA assessments and safety advocates for LOSA audits, and ramp and concourse walks with senior leaders (L2-VP) at SVP staff meetings to help the leaders identify safety and regulatory failures.Attend individual training events designed to maintain and improve subject matter expertise (e.g. deicing, MoveTeam, ISO 9000 Lead Auditor training)Additional Qualifications/ResponsibilitiesQualificationsWhat's needed to succeed (Minimum Qualifications):Bachelor's degree or 4 years of relevant work experienceAirport/Airline operations/ management, safety2+ years' aviation experienceStrong experience with Microsoft Word, Excel and PowerPointExcellent communication skills; including written and verbalOutstanding interpersonal skillsMotivated individual that has demonstrated problem solving and decision-making ability in large, multi-level department environmentBetween 50-75% travel to mostly domestic stations to perform audits; some international travelMust be willing to work a mix of office work and operational support in extreme winter conditions, weekend and evening hoursMust be able to meet physical requirements of position which include extensive walking, climbing, bending and stoopingMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelor's degreeSafety Management System (SMS) experiencePrevious supervision or audit experienceMicrosoft Teams and ETQ experienceSafety and Regulatory experienceSafety Audit training and/or certification (e.g. IOSA)OSHA 10/30 Hour trainingQuality Auditing