Automation CSE
: Job Details :

The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. The candidate must take a holistic approach in solving the customers' toughest problems. The Field Service Technician reports to the Client Service Manager. The FSTs represent the Face of the company to the customer.Responsibilities:The Field Service Technician's responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all client diagnostics instrumentation (and their products) at customer sites with minimal supervision. - Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, and so on- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accuratelyRequired knowledge/skills, education, and experience:- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting- Must be a self-starter with strong customer service skills, as well as excellent communication skills needed- Need to have the ability to operate remotely from the main office with minimum supervision- Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems- Must be able to interface with customers in a positive professional manner, as well as the ability to think and act in a logical and methodical way- Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, e-mail and for general communication- Must be willing to work different shifts as business needs dictate and have the ability to travel and provide service in assigned geography- Need to have the willingness to participate in an on-call rotation after training and certification is completed. Overtime and shift differential.