Location: Bethlehem,PA, USA
Pharmacy Technician 4 (XR2)
The XR2 Pharmacy Services Technician 4 is responsible for maintaining and utilizing Omnicell automation products as directed by the Customer during scheduled hours. The XR2 Pharmacy Services Technician 4 will prepare and maintain the Omnicell automation equipment for daily use, perform general equipment troubleshooting, maintain optimal medication inventory levels, review and maintain reports. The XR2 Pharmacy Services Technician 4 will identify any customer concerns to the Manager, Pharmacy Operations.
Responsibilities
* Perform return and restocking duties to optimize the customer's use of automation.
* Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
* Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC).
* Recommend drugs to be added to automation products based on data usage, demand, and workflow.
* Perform daily and periodic cleaning of the equipment according to recommended best practices.
* Inspect robot cell daily for issues, wear and functionality.
* Resolve common system issues.
* Monitor trends to help determine root cause of issues.
* Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
* Maintain high levels of customer satisfaction by aligning the Pharmacy Services program to provide customer-focused support emphasizing quality, professionalism and responsiveness.
* Conduct orientation and training and ensure completion of all required documents and compliance with all procedures and policies.
* Promote and optimize customer product ownership and satisfaction by serving as a skilled resource.
* Participates in planning processes by establishing personal goals to support quality improvement.
* Adheres to the general hospital standards to promote a co-operative work environment by utilizing communication skills, interpersonal relationships and team building.
* Comply with reasonable procedures, policies and guidelines established by the Customer facility.
* Maintain fiscal responsibility for work-related expenses associated with timekeeping and per diem employees.
* Maintain state and/or national credentialing to meet established guidelines.
* Must be available to travel to various customer or corporate locations.
Required Knowledge and Skills
* Good organizational skills, accurate, reliable and efficient.
* Demonstrated customer-facing skills.
* Strong interpersonal, communications and problem-solving skills.
* Ability to work with mechanical equipment.
* Working knowledge of computer hardware, PC Windows.
Basic Qualifications
* High school diploma or GED
* Active Nationally Certified Pharmacy Technician (CPhT): PTCB or ExCPT certifications accepted.
* Two years of experience in hospital pharmacy or healthcare industry.
* Working knowledge of pharmacy automation
Preferred Knowledge and Skills
* Three years of experience working in related field.
* Knowledge of safe handling of hazardous medications
* Experience implementing and supporting of clinical solutions within healthcare
Work Conditions
* Pharmacy environment.
* Capable of standing for several hours at a time.
* Potential exposure to hazardous drugs.
* Must be able to travel.
* Able to lift 25 - 30 lbs.