Job DescriptionHerb Chambers Ford of Westborough is looking for an experienced Automotive Assistant Service Manager. If you have the horsepower to join a fast-paced environment and hit our high standards - apply today!Responsibilities include:
- Supervising the Service Advisors
- Monitoring the Service Drive
- Greeting customers
- Maintaining and growing our existing customer base through exceptional customer satisfaction
- Managing all customer concerns
- Meeting customer satisfaction and sales performance goals
- Working with Parts personnel
- Assisting the Service Manager as directed
- Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Maintaining Advisors Hours per Repair Order
- Service calls answered
- Active Deliveries
- Help Advisors with maintaining Customer Follow-up
- Maintain appointment schedule with BDC
- Maintain Customer flow
- Work directly for and with the service manager
Benefits:
- 401(k) with company match
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Requirements
- 2 years minimum experience (required)
- Proven record of increasing sales and a strong customer service force
- Positive attitude, strong work ethic, high level of motivation and energy
- Good communication skills, both written and verbal
- Well-organized, multi-tasker
- Must have a valid driver's license
- Must have own transportation
- Ford and CDK experience preferred but not required