Herb Chambers Honda of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.
Job Responsibilities:
- Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority
- Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership
- Obtain customer information and keep accurate database
- Maintain a dealership standard for response time
- Set up sales appointments with all customers with the focus that all customers are prospective long-term customers
- Handle minor customer complaints and misunderstandings
Benefits Include:
- Health & Dental Insurance
- 401K with company match
- Flexible Schedule
- Paid time off
- Must have flexible schedule and able to work weekends
- Must be self-motivated and performance driven
- Must be able to attend training
- Proven experience in sales. Auto sales preferred but not required.
- Strong written and verbal communication skills.
- Highly organized with the ability to learn quickly.
- Strong computer and typing skills
- Professional and personable demeanor
- Must be available weekends