Job Type Full-time Description Yark Automotive, the largest dealership group in Northwest Ohio is growing! If you have worked in Retail, Customer Service or Hospitality fields we want to talk to you. We are consistently voted as one of the best employers in the region because we care about our employees. We are not the typical car dealership with unachievable goals and no support. We are focused on getting you the career that you want to have. Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business! As a Customer Service Representative - BDC at our dealership, you'll be responsible for working directly with our customers. Directing them to the proper location, building a relationship between them and the dealership group, scheduling appointments and any number of activities associating with following thru on our mission of creating a world class automotive experience. Responsibilities:
- Greets customer and listens to their request
- Provide the most direct approach to the customer request using the processes and procedures that are in place
- If necessary, follow up with department or customer to ensure proper outcome
- Work with various computer platforms proficiently
- Attends/completes required training and department meetings
- Regular and predictable attendance
Requirements
- Ability to communication on multiple platforms
- Prior customer service, retail or hospitality experience welcome
- One year of related experience and/or training; or equivalent combination of education and experience.
- Sales skills, great communication, and excellent customer service skills are a must.
- Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale.
- Current valid driver's license is required for all employees.
- Mathematical skills including, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. No phone calls please.