Job Title: Digital Sales and Customer Experience SpecialistCompany: Easterns Automotive GroupLocation: Sterling, VAEasterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer ExperienceSpecialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas.Benefits:When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:
- Health & Dental Insurance: Ensuring the well-being of you and your family.
- Vision Insurance: Taking care of your eye health.
- Life & Disability Insurance: Providing financial security for you and your loved ones.
- Health Savings Account: Additional flexibility for your health care needs.
- 401(k) Matching: Contributing to secure your financial future.
- Paid Time Off & Parental Leave: Because we know life happens.
- Flexible Schedule: Balancing your work and personal life.
- Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.
- Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.
Responsibilities:As a Digital Sales and Customer Experience Specialist, you will:
- Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
- Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
- Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process.
- Follow-Ups & Problem-Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
- Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.
Qualifications:Our ideal candidate will:
- Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms.
- Be Empathetic: Exceptional skills in listening to and understanding customer needs.
- Show Adaptability: Able to adapt quickly in a fast-paced, ever-changing digital sales environment.
- Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
- Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
- Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
- Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
- Educational Credentials: A Bachelor's degree is an advantage.
Work Schedule:
- This is a full-time position.
- An 8-hour shift is required.
- Availability to work on weekends is required.
Compensation:
- The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.
If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team!5 Days a Week - Alternating SundaysWeekdays:Morning Shift: 9:30 AM - 4:30 PMAfternoon Shift: 12:30 PM - 8:00 PMSaturday:Morning Shift: 8:30 AM - 4:30 PMAfternoon Shift: 12:30 PM - 8:00 PMSunday:10:30 AM - 5:00 PM