Automotive Parts CounterpersonWe're seeking a Parts Counterperson to join us at Russell & Smith Honda.Are you a passionate, skilled, dedicated, and experienced individual who is looking for the opportunity to work at our dealership? Check out what we offer and come join our team.Do you have previous auto parts experience? Apply now to our Parts Counterperson position.Responsibilities
- Generating parts estimates and quotes for customers and internal staff.
- Shipping and receiving duties including but not limited to, check in, reconciliation and returns management.
- Parts Delivery and customer retrieval/drop off.
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls; provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtains credit authorization.
Qualifications
- Previous parts department experience
- Customer Service, at least 1 year
- High School Diploma or equivalent
- Strong people skills with a positive attitude
- Sales and customer service experience
- Ability to work in a fast-paced environment
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to work with limited supervision
- Great customer service skills, follow-up and sales ability
- Ability to lift in upwards of 50 pounds on a continuous basis.
- Willingness to take a pre-employment background check and drug screen
- Valid driver's license and clean driving record
Benefits We Offer
- Defined core values
- One of the best vacation policies in the industry
- A company that knows the importance of family and is committed to its principles
- Paid Training
Who We AreAt Russell & Smith, we've been serving Texans for over 100 years and have been committed to the Houston community for over 80 Years. Being a family owned business that employees over 350 employees, we are dedicated to insuring our business puts our employees and our guests first when making decisions.We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.