DescriptionWhat's Under the Hood?Are you interested in a fun and fast-paced career in the Automotive industry? Are you a self-starter eager for career advancement? We're looking for CONFIDENT ambitious individuals who are passionate, driven, and ready to grow. Join our team and unlock your potential with hands-on experience and opportunities for advancement. Your determination and enthusiasm are what matter most That's Nice, But What's the Job?Responsibilities of the Job Responsible for being fully involved in sales and customer experience activities, both virtually and in-store. Takes customers on test drives, demonstrating vehicle features.
- Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication and paperwork prior to a customer visit as well as in-person providing solutions to complete the purchase.
- Partner with Managers and other Automotive Customer Service Representatives to delegate tasks and responsibilities, meeting customer and company needs.
- Understands and executes all administrative responsibilities including but not limited to deal documentation, cash handling, inventory management, and meeting company provided expectations.
- Maintain knowledge of the entire inventory of Easton Motors vehicles, and work to match price and vehicle options with customer needs and budget
- Understands and executes company directives, initiatives, and expectations.
- Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
- Collaborating with team members to reach sales targets.
- Opening/closing the dealership when needed.
- Building personal brands for self and company with grassroots organic marketing on Facebook.
Knowledge, Skills and Abilities (The Good Stuff)
- Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
- Required; at times to work a flexible schedule including early mornings, evenings and Saturdays.
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
- Must execute the highest attention to detail when assisting with the sale processes.
- Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes.
- Must practice strict discretion when dealing with sensitive information and account information.
- Must be comfortable operating and parking vehicles on and off the lot.
- Must be able to work autonomously and take ownership of assigned tasks.
- Must ensure the highest level of customer experience and satisfaction.
Requirements (a.k.a. What You Need to Get the Job Done)
- High School Diploma or Equivalent Required
- 3+ years of related work experience such as customer service, sales, or retail industry.
- Valid driver's license and acceptable driving record for the previous 3 years.
- Must be at least 21 years of age for insurability.
- Ability to pass a background check.
- Ability to sit, stand, and walk dealership lot frequently and for periods of time.
So What About the Perks? Perks matter.
- Medical, dental, and vision, oh my! Easton Motors Companies covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K) matching, Company paid life insurance policy, short and long-term disability coverage to name a few.
- Gratitude is Green. We offer competitive pay across the organization because money matters!
- Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
- Teamwork Makes the Dream Work. Be part of a winning team and get winning results. Bonuses and other perks to recognize a job well done.
- Paid Time Off & Paid Holidays.
- Position specific bonus structures
EQUAL EMPLOYMENT OPPORTUNITY We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. RequirementsPOSITION RESPONSIBILITIES Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Assist our guests who are looking to purchase and finance a vehicle
- Maintain monthly sales goals
- Utilize existing lead generation and advertising programs to ensure the appropriate quality and quantity of loan applications are met
- Ensure a high level of customer service
- Professionally greet new and existing customers in person and by phone, text, and email to determine their needs
- Utilize social media to promote yourself and EASTON MOTORS with images from new guest purchases including testimonies
- Maintain cleanliness of store and lot inventory and move vehicles on the lot to present a positive curb appeal for potential and existing customers.
- Detail, wash, and deliver vehicles to guests in a temperature controlled and well-lit area (or outside weather permitting)
- Handle the activities and interactions throughout the day with a positive mindset.
- Work with guests seeking financing in a discreet and responsible manner. Assist them to complete all aspects to acquire credit.
- Maintain knowledge of the entire inventory of Easton Motors vehicles, and work to match price and vehicle options with customer needs and budget.
- Assist other sales team members as they work to conduct the sales process with their guests.
- Work with the Team to establish guest relationships and create a strong referral network.
- Utilize Customer Relationship Management (CRM) software to manage tasks and assignments.
- Ability to utilize office equipment and effectively navigate and utilize a computer and a variety of systems including Microsoft programs.
- Train and mentor Sales Assistants and help them to develop their book of business as they work to become a Sales Associate.
- Other duties as assigned.