Automotive Service Advisor
Bertera Subaru of Hartford is now hiring an experienced Automotive Service Advisor. Come and see what Connecticut's #1 Subaru Superstore has to offer you!
Job Responsibilities:
- Building strong customer relationships and selling the technicians' time
- Greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up
- Sell and up sell services by emphasizing value
- Field all live service calls
- Ensure that customers receive prompt, courteous, and effective service
- Drive the sale of technicians' time to meet departments sales forecast
- Prioritize required services, and be prepared to provide options upon request
- Keep customer informed on completion times, service expenses, and possible changes
- Ensure customer has a positive dealership experience
- Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle