With our expanding garage capacity, McCandless Ford Mercer is in need of a Service Advisor!Are you looking for a family atmosphere? This is the place to apply!What We Offer
- Health insurance
- 401(k) plan
- Vacation time
- Life insurance
- Growth opportunities
- No SUNDAYS!!
- Community involvement
Service Advisor Responsibilities:
- Listen to customers' account of issues and symptoms to better understand what the problem is
- Verify warranty, insurance or contract coverage for service
- Prepare a complete and accurate estimate of cost for labor and parts
- Explain process to clients so they understand what to expect and when their automobile will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, technicians and the rest of team to provide a positive and expedient resolution for clients
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Clean driving record.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.