As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.At Metro Kia of Madison, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Metro Kia of Madison is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.The hours for this position are 8:00am - 5:30pm Monday thru Friday with rotating Saturdays. What We Offer
- $45,000-$100,000/year
- Medical and Dental
- 401K Plan
- Paid vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plan
- Long term job security
- Discounts on products and services
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers
Qualifications
- 1+ years' experience preferred
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
Metro Kia is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.