Location: Joliet,IL, USA
Text Belle to 22633 to apply!
JOB SUMMARY:
The Store Manager is a positive, energetic, ambitious team player that provides 100% customer satisfaction. This position is responsible for the overall operations of a fast-paced tire and automotive service facility.
Duties and Responsibilities:
* Continuous thinking and sharing of ideas to improve Belle Tire
* Do the right thing for the customers, employees, and vendors
* Assess customers' needs and provide Belle Tire solutions according to their needs
* Meeting and exceeding defined goals and objectives
* Building customer relationships
* Managing a cash drawer: cashing customers out
* Clean shop, showroom, restrooms, and waiting room if needed
* Pick up tires/parts from stores and vendors if needed
* Open and Close the location
* Assists manager with coaching and directing employees
* Scheduling of employees
* Daily cash reconciliation
* Managing and coaching the employees
* Directing and controlling the workflow in the service department
* Personal growth of each team member
* Inventory management
* Facility management
* Communicate with Marketing to manage showroom look and feel
* Recruiting and terminating employees
* Understanding and analyzing a profit & loss statement
* Order new shop employees' uniforms
* Follows Belle Tire's safety policies
* Other duties as assigned by retail store manager
Minimum Qualifications:
Basic Qualifications
* 18 years of age
* Valid driver's license
* Willing to relocate within a 30 mile radius
* Ability to communicate clearly and professionally with co-worker, management and customers
* Ability to read and write English
* Ability to listen and process knowledge
* Must possess time management skills
* Must possess ability to multi-task
* Ability to delegate
* Excellent organizational skills
* Ambitious
* Represents one's self and Belle Tire in a professional manner
* Demonstrates a commitment of high quality service to internal and external customers
* Expected to coach and train other employees
* Calm, sympathetic, and fair
* Ability to complete tasks thoroughly, accurately, and in a timely manner
* Expected to handle day to day paperwork of retail operation
Education Requirements
* High School Diploma/GED is required
Experience Requirements
* Automotive Background is required
* Previous Belle Tire Management experience
Physical Demands:
* Must be able to stand for long periods of time
* Must be able to occasionally lift over 60 pounds
* Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists.
Preferred Qualifications:
* Thorough knowledge of Point of Sale
* Thorough knowledge of Nelle
* Thorough knowledge of Order Trac
* Thorough knowledge of Glass Software (currently Quest)
* Thorough knowledge of recording system (currently Log My Calls)
* Thorough knowledge of customer service software (currently Medallia)
* Thorough knowledge of recruiting software
* Thorough knowledge of e-mail software
* General knowledge of Microsoft Office: (Excel & Word)
* Ability to process all forms of payment
* Thorough knowledge of Belle Tire's shipping and receiving procedures
* Thorough knowledge of Belle Tire's physical inventory procedures
* Thorough knowledge of Belle Tire's Tire Sales Process
* Thorough knowledge of Belle Tire's Auto Service Sales Process
* Thorough knowledge of Belle Tire's products and services
* Thorough at analyzing Belle Tire's Profit & Loss Statement
* Thorough knowledge of Belle Tire's opening and closing procedures
* Thorough knowledge of Belle Tire's alarm system operation
* Thorough knowledge of Belle Tire's Tire Technician Process
* Thorough understanding of the Bureau Automotive Repair (B.A.R) rules
* General knowledge of how and why Belle Tire's shop equipment works
* Thorough knowledge of Belle Tire's hiring and termination procedures
Working Conditions:
Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements: long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching.