Location: Norfolk,VA, USA
Automotive Service Attendant
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Automotive Service Attendant
Salary
$41,503.00 - $45,653.00 Annually
Location
Norfolk, VA
Job Type
Permanent Full-time
Job Number
12587
Department
General Services
Opening Date
10/28/2024
Closing Date
11/7/2024 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Division of Fleet Management is responsible for acquiring, disposing of, and maintaining the City's vehicle and equipment assets. Fleet Management consists of a heavy-duty shop, a medium-duty shop, and a light-duty shop, with a quick shop and night shop to support additional maintenance needs.
The Department of General Services, Fleet Management Division, is seeking an Automotive Service Attendant to join the service desk team. The Service Attendant is responsible for greeting customers, writing automotive work requests, assisting the team in daily operations and proving exceptional customer service.
Essential Functions
+ Greet customers who are dropping off and picking up their vehicles from service
+ Assists customers in person, by phone, or via email with their automotive service needs
+ Work closely with automotive repair technicians to facilitate service
+ Inspecting vehicles upon delivery to service desk and write service tickets
+ Deliver vehicles to shops or park in designated area of lot for service and repair Schedules drop off and pick-up of vehicles for maintenance
+ Knowledge of automotive industry terminology and products
+ Proficient in using phones, computer systems, and software applications
+ Previous automotive service experience required
Education/Experience
Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.
Required:
+ One year in Automotive service.
Preferred:
+ One year of customer service experience.
+ Ability to lift 50 lbs.
Additional Information & Requirements
+ Valid driver's license required.
+ Commercial driver's license preferred.
Work Schedule:
+ Mon-Fri, 8 hrs/day, 6:30am-3:00pm, 40 hrs/week
Signing Bonus:
+ This position is eligible for a $5,000 signing bonus.
+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
+ Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicants school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of Non-City are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer see resume or see application as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
+ I understand and will answer the following supplemental questions completely and thoroughly.
02
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing N/A.
03
Please select the highest level of education you have completed.
+ High School Diploma/GED
+ Some College (6 months or more)
+ Vocational/Technical Degree
+ Associate's Degree
+ Bachelor's Degree or higher
04
How many years of automotive experience do you have?
+ Less than 1 year
+ 1-2 years
+ 3-4 years
+ 5 years or more
05
Please briefly describe your automotive experience. If no experience, type n/a,
06
How many years of customer service experience do you have?
+ Less than 1 year
+ 1-2 years
+ 3-4 years
+ 5 years or more
07
Please describe your experience. If no experience, type n/a.
08
Do you currently possess a valid Driver's License
+ Yes
+ No
09
This position may require the driving or heavy-duty vehicles. Are you willing to obtain a Commercial Driver's License?
+ Yes
+ No
10
Please list any training/certifications that you have as they pertain to this position.
11
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
+ Yes
+ No
12
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
13
Are you a current or previous City of Norfolk employee?
+ Yes - I am a current City of Norfolk Employee
+ Yes - I am a previous City of Norfolk Employee
+ No - I am not a previous or current City of Norfolk employee
14
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
+ I am not a Veteran
+ I am a Veteran
+ I am a Disabled Veteran
Required Question
Agency
City of Norfolk
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