At Mills Automotive Group, we believe it's important for our high-performing team members to find purpose, and we work diligently to create an environment with support and growth potential.Our culture values cooperation, stability, work-live balance, and the well-being of our team members.If you are a high-performer that is seeking a long-term career in a customer-focused organization, we encourage you to apply!The ideal candidate will have an interest in automotive and will be energetic, hardworking, detail-oriented, and passionate.As a member of our Business Development Center (BDC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a fast-paced call center environment.Primary Duties include:
- Respond to service appointment requests quickly and effectively.
- Manage a high volume of incoming calls.
- Advise and schedule simple manufacturer-recommended maintenance services at specific mileages or times.
- Manage Excel and other customer lists and engage in call campaigns to alert the people on these lists as to potential overdue maintenance or service specials.
- Help Mills achieve its' goal of 100% guest satisfaction by performing delightful, world-class interactions with our guests.
- Become expert in building relationships and improving customer retention.
- Engage in various outbound call activities, to include prospecting calls, overdue service calls, thank you calls, and other similar duties.
Qualifications we are looking for:
- Ability to be delightful and persuasive by phone or in-person
- Ability to secure a high percentage of appointments and handle objections
- Ability to handle challenging customer concerns and remain calm under pressure
- Enthusiastic and friendly, with a positive, can-do attitude
- Sincerely enjoys speaking on the phone with guests and helping others
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment
We offer YOU:
- Opportunity for growth and advancement within our Company!
- Leader in our industry for overall Employment Package!
- Medical Insurance, Dental Insurance, Vision Plan, Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer sponsored 401(k)
- Paid Time Off
- Designated Paid Holidays
The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company! Mills - A Trusted Tradition Since 1922!