At Seminole Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. BENEFITS
- Medical
- Dental
- Vision
- Life Insurance
- 401k + Matching
- Paid Training for Sales & Service
- Paid Time Off/Holidays
ESSENTIAL DUTIES
- Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Turns in all applicable paperwork before ending shift. This includes cashiers individual work as well as the hard copies, charges (parts), and no charges (service).
- Maintains calculator tapes as follows: ensures that the date, name and description are written on the tape. Calculator tapes must also include RO/CT numbers.
- Maintains invoices by ensuring that all three columns are closed out completely and properly and filed with hard copies.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by manager.
- Reconciles cash drawer daily and completes a Balance Drawer sheet daily to account for any mistakes.
- Ensures that all Parts ticket transactions include name, address, and phone number for the customer.
- Prepares advisor report and advisor checklist a means of tracking service packages and repair orders.
- Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Answers customer questions about services performed, and products purchased, or refers them to the correct department.
- Responsible for the maintenance of 90 day same as cash purchases and applications as well as the Rewards Program purchases and applications.
- Files all appropriate paperwork accordingly and prepares files for scanning daily.
- Maintains an accurate log of all customer transactions.
- Collects customer emails.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate manager for resolution.
- Provides clerical assistance to department as needed.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Performs other duties as assigned.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.