Park Cities Auto Care is looking for an experienced Automotive Service Coordinator to join our growing team. This is an exciting opportunity to join a high energy, high performing team that is a leader in the automotive industry. As a Service Coordinator, you will own our customer's experience in the service lane by answering phones, greeting, welcoming, and assisting for all service related issues. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners to explaining the repair process, our Service Coordinators are true professionals who enjoy helping others. What We Offer
- Excellent Medical, Dental & Vision Plans with Company Contribution Towards Premiums
- 401k Company Match (Fully Vested After 5 Years of Employment)
- Referral / Bonus Program
- Paid Vacation
- Ongoing Training and Development
- Competitive Compensation
- Annual Bonuses Paid at End of Year
- Company Provided Life Insurance
- Company Provided Long Term Disability
- Discounts On Vehicle Purchases, Parts and Service
- Length of company service recognition includes rings, diamonds and even A Rolex watch For 25 years of service
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the company to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, including phone, text, or in person to assure the customers are satisfied
- Assist with customers; walk-ins, calls, and text messaging
- Listen to customer concerns on their vehicle to obtain a write up
- Convey information both written and verbally regarding repairs to the service technicians and the customer
- Acquire approval of repairs from the customer
- Keep Customers up to date on the progress of their vehicle
- Answer multiple phone lines in a courteous and professional manner
- Assist with other administrative duties as needed
Qualifications
- Organized and friendly personality
- Excellent time management skills
- Professional, well-groomed personal appearance.
- Excellent interpersonal, verbal and written communication skills
- Great attention to detail
- Comfortable with answering a multi-line system
- Must be a motivated, self-starter
- Able to work effectively with all departments with limited supervision
About UsForbes Todd Group is a dynamic, fast-growing, 100 year old family-owned company that specializes in Luxury Automotive Retail and service. With a commitment to excellence and customer satisfaction, we have experienced remarkable growth over the past decade.We are a company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. Join us at Forbes Todd Group and be a part of our exciting journey as we continue to thrive and make a significant impact in the Automotive sector. Apply today to contribute to our success story and grow your career!