Automotive Service Lane Manager
Company: Apple Autos (Top Minnesota Workplace)
Compensation: $60,000.00-120,000.00
Are you looking for a company that Supports You and Your Family, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.
Apple Autos is a 7-brand, 8 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.
Apple Autos is seeking an experienced and dynamic Automotive Service Lane Manager to join our team. The ideal candidate will have a strong background in automotive repair and maintenance, with the ability to lead a team and oversee our service lane operations. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 6 years, and we're looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, tuition reimbursement, and career growth and development opportunities.
The Automotive Service Lane Manager will be responsible for managing the daily operations of the service lane, ensuring high levels of customer satisfaction, and maintaining efficient and profitable operations. The ideal candidate will have strong leadership skills, a deep understanding of automotive systems, and a passion for delivering excellent customer service.
What You'll Do
- Oversee and manage the service lane team, including hiring, training, and supervising advisors and support staff.
- Ensure efficient scheduling of work shifts and proper staffing levels to meet service demand.
- Interact with customers to understand their service needs, provide estimates, and explain repair details.
- Maintain high levels of customer satisfaction by addressing and resolving complaints promptly and effectively.
- Manage the workflow and ensure timely completion of repairs and services.
- Maintain accurate service records and manage documentation processes.
- Set pricing for service and repairs and monitor key performance indicators (KPIs) to meet financial goals.
- Ensure all work meets industry standards and safety regulations.
What You'll Bring
- Minimum of 3-5 years of experience in automotive service management or a similar role.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- In-depth knowledge of automotive systems, repair techniques, and diagnostic equipment.
- Ability to manage budgets, set pricing, and monitor financial performance.
- Proficiency in using service management software and other relevant computer applications.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast paced environment and handle multiple tasks simultaneously.
- Ability to work efficiently in a fast-paced environment.
- Regularly required to:
- Sit, stand and walk
- Use hands and arms to handle, feel, or reach
- Speak and hear
- Use close vision abilities
- Operate a vehicle with a valid driver's license
- Occasionally, required to:
- Lift or move up to 50 lbs
- Stoop, kneel, crouch, or crawl
- Noise Level: Low to moderate
Benefits
- Professional and Respectful Work Environment
- Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
- Company Paid Life Insurance along with Voluntary Life and Disability
- Health Club Reimbursement
- Paid Paternity/Maternity Leave
- New and Used Vehicle, Parts, and Service Discounts
- Vacation, Holiday, Volunteer Time Off
- 401k with a Company Matching Contribution
- Employee Assistance programs
Why Work for Apple Autos
- We strive to make a positive impact in our world, you will get the opportunity to give back.
- Internal promotions, we offer our employees the opportunity to internally advance.
- We encourage teamwork, positivity, and kindness.
- Learning and development programs are available.
- We empower our employees to do what is best for our customers, and other employees
- Continually giving back to our employees for all of their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
- Ranked Top workplaces in MN (2020,2021,2022)
EEO Statement:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.