Automotive Service Manager
: Job Details :

DescriptionAre you a car fanatic with specialized knowledge in automotive technology and service work? We're looking for a problem-solving automotive service advisor to join our busy car dealership! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment that has no shortage of foot traffic, apply today!Responsibilities•Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more•Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers•Resolve customer complaints and make follow-up calls to facilitate a positive service center experience•Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments•Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairsQualifications•Must have strong organizational, communications, and interpersonal skills•A valid, state-issued driver's license and clean driving record is required•Work history should include a service advisor role or other employment-related to automotive technology•A high school diploma or GED is required•Experience using Microsoft Excel, Word, and other basic computer programs is necessary