Avani Spa Receptionist
: Job Details :

PropertyAbout UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Location DescriptionAre you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve.As part of the Abbey Resort family, you are considered to be a Ë transformational agent' for our guests and Ë the best of the best'! You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations. We offer an array of great benefits for all Abbey employees including property discounts and employee meals.Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.OverviewJOB SUMMARY: As an Abbey Resort employee and part of the Benchmark company family, you will have the opportunity to be part of an incredible team at an all-service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.A Spa Receptionist at the Abbey Resort is responsible for checking guests in and out of the Spa, booking appointments, and taking payments while maintaining a professional and calm atmosphere. They must keep the desk area organized and always look well groomed. The ideal candidate is someone energetic, a team member who is ready to give great service and someone with a positive Abbey attitude.BASIC FUNCTION:Spa Receptionists are the first face a guest sees when they walk into the spa and the last interaction they have when they walk out. They must be attentive to guest needs.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEAbility to work in a fast-paced environmentPrevious experience in customer service preferredMust have strong interpersonal skills.Be able to stand for up to 8 hours.Computer skills: word and Microsoft outlook knowledge, Spa or reservation software basic knowledge encouraged.Proper phone etiquette.Typing minimum of 25 wpm.Basic mathematical skills for money handling.QualificationsESSENTIAL FUNCTIONS:Clerical Duties:Stock spa brochures, make copies of necessary forms, replenish office supplies, file daily print outs of schedules, run daily revenue report and money drop, gift certificate forms, check and document voicemail, answer phones, explain services and spa practices, and book appointments for guests.Check-In Guests:Greet guests enthusiastically and with a smile; provide guests with their itinerary and instructions. Keep front desk clean and orderly.Check-Out Guests:Ask guests how their service/experience was. Repeat to the guests their services and charges. Ask if they would like to add a gratuity. Thank them for choosing the Avani Spa.Opening Duties:Unlock all doors to spa. Turn on lights to pool area, sauna, steam and inhalation rooms. Turn on fireplaces, treadmills and TVs. Check binder and clipboard for important information regarding front desk. Organize desk as necessary and check for items that need to be stocked.Night Shift Duties:Run night Reports and secure the spa at the end of the day.Boutique:Assist guests with any questions regarding all products. Stock and dust shelves.Customer Service:Assist guests in any way possible. Provide enthusiasm, empathy and overall warm hospitality for all guests.MARGINAL FUNCTIONS:Required to perform other tasks and duties as assigned.Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.Work cooperatively with other departments.Maintain the cleanliness and neatness of facility daily.Maintain a professional appearance in all areas of the hotel.#J-18808-Ljbffr