Be Proud, Be YOU, Be Independent! Are you an experienced Banking Professional looking to progress in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: The AVP Bank Manager is responsible for efficiently and effectively managing a full-service retail banking office, ensuring that all established policies and procedures are followed. This position will positively influences branch profitability by expanding and developing new personal and business banking relationships. Employee in this position will consistently deliver high quality customer service, develop customer base and grow branch portfolio in a cost effective manner. Why You Should Apply:
- Competitive compensation package.
- Accommodating and flexible paid time off.
- A knowledgeable, goal-driven, and exciting team of colleagues.
- Exposure to different areas of banking and the ability to work with leaders within the industry.
- Community-focused events and volunteer opportunities.
What You Will Do:
- Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location.
- Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level.
- Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies.
- Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures.
- Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community.
- Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships.
- Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review.
- Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals.
- Manages cost effectiveness of the branch; maximizes profitability.
- Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation.
- Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes.
- Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary.
- Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary.
- Performs other related duties as assigned.
What We're Looking For:
- Associate's or Bachelor's degree or equivalent of working experience.
- 3+ years of sales experience, preferably in a retail banking environment.
- 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position.
- Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), confidentiality, information security, and ethical standards. Completes all online compliance and regulatory courses.
- Knowledge of key banking operations and security policies, practices and procedures.
- Knowledge of effective customer service methods and practices.
- Ability to meet and/or exceed established sales, operational and CRA goals.
- Ability to manage and lead others to achieve desired results.
- Ability to provide solutions to a wide variety practical and customer service challenges and problems.
- Excellent interpersonal and communication skills.
- Strong sales skills in a retail environment.
Be Bold. Be YOU. Be Independent! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)