Location: Richmond,VA, USA
Position Purpose: The purpose of AVP/Banking Center Manager position is to provide leadership to the staff, foster a positive environment, ensure the highest level of service, and to continually increase sales performance of their branch office. This is a key role within Retail Services, as the AVP is responsible for their Banking Center's performance and success. To ensure that their branch is performing at an exceptional level, Banking Center Managers must be results driven and customer focused, possess strong sales and service skills, be actively involved in the community, and have expert knowledge of every aspect of branch operations.
Essential Duties (These are the primary duties for the position):
* Oversee and guide banking center staff in their day-to-day operations and tasks
* Lead sales efforts, both inside and outside the Banking Center.
* Make regular business development calls to solicit new business and further enhance relationships with existing clients
* Effectively communicate and work with staff through training, coaching, development and motivation in order to continually increase branch performance and ensure a high level of service
* Actively participate in the community to ensure the company and the branch are visible and continue to have a strong positive image
* Identify areas of improvement and implement corrective actions that meet challenges and leverage growth opportunities
* Share knowledge with other branches and Retail Management on effective practices, competitive intelligence, business opportunities and needs
* Monitor market conditions and provide reports on market changes and penetration
* Oversee general condition and maintenance of the Banking Center, ensuring safety and security of customers, employees and branch assets
* Possess a strong knowledge of the company's products and services
* Monitor and control all branch expenditures, including staff salary expense.
* Attendance: Reporting to work on time and on scheduled day at your scheduled location.
* Face-to-face interaction with co-workers and the ability to work in a team environment.
Training, Education & Experience:
* Bachelor's degree or equivalent experience
* Prior management experience as a banking center manager or other leadership role
* Supervisory/HR training
* Strong knowledge and understanding of bank deposit operations, lending activities, and other related consumer banking services
* Excellent written and oral communication skills, analytical and problem-solving skills
* Excellent customer service skills
* Strong sales and business development experience and training
* Familiarity with banking laws, regulations, and branch security protocols
Communication:
Each manager should possess well refined verbal and written communications skills to effectively manage the branch. Effective communication with subordinates, management, and customers will greatly impact the success of the branch.
Supervisory Responsibility:
Directly supervise the Assistant Manager and in certain situations, Banking Associates.
Knowledge/Skills:
Proficiency in the above listed training requirements will be expected of each Branch Manager. Due to differences in personal experiences and education levels, these skills will be evaluated on an individual basis.
Working Conditions:
Approximately 40 - 50% of the workday is comprised of being at a desk facilitating customer service, branch operations, etc. The remaining time is spent greeting customers, developing business via customers calling efforts, and assisting other branch staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Other details
* Pay Type Salary
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* Westhampton, Richmond, VA 23226, USA