AVP - Collections
: Job Details :

Under the direction of the VP of Payment Solutions, the AVP of Collections is responsible for implementing the strategic initiatives for the Collections Department that are aligned with the organizational goals of the Credit Union, leveraging technology to improve processes that result in lower charge offs and increased recoveries.Duties:Develop and implement effective collections strategies to protect the Credit Union's assets and minimize losses.Establish performance goals and KPIs that align with the organizational objectives.Create procedures that enhance collections practices and ensure compliance with state and federal regulations.Provide strong leadership to the collections team, fostering a culture centered around high performance, efficiency, and quality member service.Work closely with internal and external partners to evaluate and implement technologies to enhance collections practices.Regularly monitor current systems for opportunities to streamline workflows and create efficiencies.Establish and monitor department KPIs to track team performance and efficacy of collections efforts.Develop and monitor a quality assurance program to ensure compliance with regulatory requirements and internal policies.Lead, develop, and mentor team members, ensuring they are trained to excel in their roles and grow within their careers.Requirements:The ideal candidate is forward-thinking, has a strong background in collections/loss mitigation, and a proven record of operational excellence.Bachelor's degree or equivalent of four years of college-level courses and a minimum of eight years of collections experience, preferably at a credit union.Minimum of five years of management experience.Strong leadership and team management skills.In-depth knowledge of collections practices, technology, regulations, and industry standards, including repossessions, foreclosures, loss mitigation, delinquency management, and asset disposition.Ability to manage multiple projects simultaneously.Strong analytical abilities.Schedule: Full-time Monday - FridayRockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#J-18808-Ljbffr