AVP-HBB Service Operations
: Job Details :

AVP-HBB Service Operations Location: IDLevel: ManagerialEmployment Status: PermanentDepartment: Group Digital Service OperationsDescription:AVP HBB Service Operation is responsible for overseeing and managing the day-to-day operations of the Home Broadband (HBB) and Business-to-Business (B2B) services within the organization.Demonstrate the continuous performance of systems/applications, comprehensive day-to-day system/application monitoring, health check, troubleshooting, and maintenance of service delivery system.Manage the daily operations by fulfilling SLAs, incident, request, and problem management, organizing planned deployments and release and change management, improving lifecycle patch deployment.Assist, consult, or lead projects in terms of delivery plan, quality of the delivery, and key milestone assessment as well as project governance.Investigation of technical challenges that could arise during testing or acceptance phases.Provide technical and systems integration expertise across multiple domains and contribute to knowledge sharing across competence domains.Manage the end-to-end HBB/B2B operation activity to ensure the efficient and effective delivery of HBB/B2B services, meeting customer expectations, and optimizing operational performance.Develop and maintain optimal relationships with shared services and service assurance vendors.Maintain robust and resilient HBB/B2B Operations, supporting strategic growth initiatives, and enabling the organization to deliver high-quality services to its customers.Qualifications:Has extensive experience, at least 5 years, in the telecommunications industry in IT-related functions.Minimum 5 years of experience in telecommunications operations, with a focus on HBB and B2B services.Strong understanding of network technologies, including FTTH, FWA, and IPTV networks.#J-18808-Ljbffr