AVP of Loan Operations
: Job Details :

AVP of Loan Operations

Middletown, NY

COME GROW WITH US! We recently opened 2 new branches and are looking for talented and motivated individuals to join our team!

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.

Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Our values are at the heart of everything we do. We believe in:

Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.

Excellence: We strive to provide our members with the best possible service.

Teamwork: We believe that we can achieve more together than we can alone.

Respect: We treat each other with dignity and respect.

Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team.

Position Reports To: VP of Lending

Positions Supervised: Collections Manager and Loan Servicing Manager

Salary: $103,800 - $129,800 annually

POSITION PURPOSE

The AVP of Loan Operations is responsible for oversight of the Loan Servicing and Collection departments. As the department head of Collections, the AVP of Loan Operations helps ensure effective and timely review and resolution of past due consumer mortgages, collateralized consumer products and personal loans, while protecting the credit union's assets, financial interest and reputation. As the department head of Loan Servicing, the AVP of Loan Operations oversees the activities of the Loan Servicing department.

The AVP of Loan Operations role ensures the department's provide service excellence and meets the credit union's strategic goals. The role is responsible for serving as a leader supporting the departments personnel and ensuring superior member and internal service standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Under the supervision of the VP of Lending, lead and direct the daily activities of the Loan Servicing and Collections departments of the Credit Union. Maintain an efficient and highly effective real estate, loan servicing and collections process.
• Ensure all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge off processes meets Credit Union, state, and federal lending regulations.
• Responsible for the compliance, accuracy, and efficiency of all loan servicing functions, up to and including payment processing, escrow administration, statements, payoffs, lien releases, and all service reporting activities.
• Present timely and accurate reports to management.
• Ensure all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge off process meets credit union, state, and federal lending regulations.
• Maintain an efficient and highly effective loan servicing and collection processes.
• Manage all aspects of departmental staffing to include: attracting, hiring (where applicable), training, and mentoring each employee to their highest potential.
• Set departmental goals and establish performance minimums; monitor production and track goals on a daily/monthly basis. Perform other job related duties as assigned.

Requirements

Education/Certification

• 4-year college degree preferred plus five to seven years' experience in lending and collections, with five years in a leadership role.

Required Knowledge

• This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
• Knowledge of TRID, FDCPA, and other compliance requirements
• Familiarity with FNMA and other agency/investor products
• Excellent communication and member service skills (both oral and written).
• Strong understanding of collection and loan servicing functions

Experience Required

• Experience using P.C. based software including Microsoft Office
• Preferred proficiency with Encompass, Temenos, and Episys platforms

Skills/Abilities

• Ability to project a professional appearance and positive attitude at all times.
• Excellent project management, communication and analytical skills.

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.