Job Description Chubb Personal Risk Services offers an array of property and casualty insurance products for individuals and families with fine homes and possessions. Our clients include many of the most affluent families in the world, executives, business owners and top collectors of art, jewelry, wine and automobiles. Chubb Personal Risk Services is seeking a Personal Lines Manager for the Indianapolis branch. The Personal Lines Manager will be an integral part of a team with responsibility for profit, growth, retention, and expansion of Chubb's personal insurance portfolio in the Indianapolis branch. The manager accomplishes these goals through effective agency management, developing and leveraging strong agency relationships, and effectively positioning Chubb as the High Net Worth carrier of choice. The manager is also expected to cultivate prospects and work with agents and internal constituents to shepherd them through the sales process. The manager will have the opportunity to work with world-class agents, and develop a territory with large High Net Worth personal lines accounts. This position will be based in the Indianapolis area, and manages agency relationships across the state of Indiana. The Personal Lines Manager will report directly to the SVP Regional Sales Leaders *The title and job grade for this position will be determined by the candidate's experience. Responsibilities of the Personal Lines Manager include:
- Growth and stewardship of a $35M+ book of High Net Worth business, managing relationships with existing & newly appointed agency partners
- Ownership of sales processes, including positioning, large account management and production, customer visitation, prospecting and pipeline management, and lead source development
- Accountability for building meaningful relationships through frequent agency travel, superior service and producer education
- Marketing, including successfully deploying new products and services, monitoring of competitor activities and marketplace trends, and adding value to agents' sales processes
- Producer management, including analysis of agency performance and executing business plans to maximize results in support of Chubb's goals and strategies
- Finding and developing center of influence relationships; connecting agency partners to these lead sources for new client acquisition
- Collaboration with Underwriting, Risk Consulting, Claims, Branch Administration and all Commercial Lines departments
QualificationsCompetencies:
- Results Orientation: Proven track record of sustained high sales performance and achievement with an ability to drive results and innovate in a fast- paced environment by:
- Recognizing and capitalizing on opportunities
- Distinguishing what results are important with a focus on achieving high-payoff activities and goals
- Challenging self and others to do better without minimizing accomplishments
- Identifying critical success factors to accomplish desired results and develop plans to achieve them
- Ensuring goals and objectives are measurable and focus on goals not activities
- Continually looking for ways to change and improve processes to create improved business results
- Adaptability: Agile learner who can quickly absorb information and apply it to current business situations by:
- Responding well to change
- Handling multiple demands/priorities
- Adapting to best fit with situation at hand
- Handling conflict effectively
- Developing new skills quickly
- Accepting new responsibilities willingly
- Sales Acumen: Leverage market, business and technical knowledge and insights by:
- Possessing a big picture perspective and detailed operational understanding of own area of responsibility
- Employing a disciplined sales process to ensure consistent execution of best practices (agency assessments drive pipeline management, business plans set goals and drive execution of tactics, effective agency travel advances new business activities/results, etc.)
- Effective utilization of Salesforce to view dashboard information, review open opportunities and add updates, run agency financial reports and summarize agency travel
- Intrinsic curiosity paired with effective questioning and active listening skills
Requirements:
- 5+ years personal lines marketing, underwriting, or sales experience
- Solid technical knowledge; including policy forms and regulatory environment
- A proven track record of successful sales and negotiating wins
- Excellent marketing skills, including results analysis and customer service
- Exceptional oral and written communication ability, as well as effective presentation skills
- Demonstrated knowledge of agency management and effective business planning
- The ability to work autonomously and effectively manage multiple priorities
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.