AWS Cloud Engineer - Hybrid
: Job Details :


AWS Cloud Engineer - Hybrid

cyberThink

Location: Hartford,CT, USA

Date: 2024-12-19T07:27:46Z

Job Description:
Job Description:As an AWS Cloud Engineer, you will support the migration of the client's legacy contact center to a modern, scalable, cloud-based solution leveraging Amazon Connect. This initiative aims to improve service delivery by enhancing customer experience through reduced wait times, advanced communication channels, and AI-driven capabilities. The project follows an Agile methodology and involves integration with state systems such as CRM and case management platforms. Key Responsibilities:
  • Evaluate the existing contact center system and design an optimal Amazon Connect architecture.
  • Develop scalable, secure solutions integrated with existing platforms such as CRM and IVR systems.
  • Configure Amazon Connect to optimize call flows, routing strategies, and customer interactions.
  • Integrate Amazon Connect with AWS services such as Lambda, Lex, and S3, as well as third-party systems.
  • Implement security protocols to comply with standards such as HIP nd CJIS.
  • Oversee contact center data migration to ensure minimal disruption to operations.
  • Provide technical support and troubleshoot issues post-go-live to ensure system stability.
  • Train IT staff and contact center managers in administering and managing Amazon Connect.
  • Leverage analytics and reporting to optimize performance and drive continuous improvement.
  • Collaborate with cross-functional teams to ensure alignment with project goals and the state's technology roadmap.
Required Skills, Experiences, Education, and Competencies:
  • Expertise in AWS cloud technologies, with a focus on Amazon Connect implementation and administration.
  • Strong understanding of scalable architecture design and system integration with CRM and IVR platforms.
  • Hands-on experience with AWS services including Lambda, Lex, and S3.
  • Proficiency in configuring and optimizing call flows, routing strategies, and AI-driven IVR solutions.
  • Knowledge of security and compliance standards such as HIP nd CJIS.
  • Experience in data migration with a focus on minimizing operational disruptions.
  • Proven ability to provide technical support and training to diverse stakeholders.
  • Strong problem-solving and troubleshooting skills.
  • Excellent collaboration and communication abilities, with experience working in Agile environments.
The hourly range for roles of this nature are $50.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.
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