Sr. Azure Systems Administrator (Jacksonville, FL)
: Job Details :

Grow your IT career with us!Do you enjoy technical project work in the cloud and problem solving?Do you want to surround yourself with passionate, knowledgeable IT experts?Are you a strong communicator who thrives when helping others?Are you looking for a company that values its employees and its culture?This could be a good fit for you - and for us!Path Forward IT (PFIT), a Blue Alliance company, is a national IT services provider with origins in healthcare IT. Since 2002, Path Forward IT has been troubleshooting, architecting, migrating, protecting, and securing IT environments for healthcare practices and businesses across a multitude of high-impact industries. At Path Forward IT, we are looking for the right person to fill the role of Sr. Azure Systems Administrator whose primary responsibility is to manage assigned projects, support Azure & SharePoint development, ensure timely resolution of escalated issues, and collaborate with Engineers at all levels to improve team performance and client outcomes.As a member of our IT Support team, a Sr. Azure Systems Administrator manages projects assigned and all tasks / time entries that come with them. This role assists with development of project processes, most notably in Azure & SharePoint and the overall success of our client's environment. The Sr. Azure Systems Administrator will maintain SLA of escalated issues from the Service Support team and work with Level I - III Engineers as needed to resolve issues, transferring knowledge to Level I - III team members by being available, communicating solutions, and helping elevate the team with high quality work.Important Attributes for a Path Forward IT Sr. Azure Systems AdministratorAll time is documented daily (activities, projects, tickets) in the moment of doing said task in the company's ticketing systemEstablish and build relationships with Service Support Engineers and Project Engineers ensuring optimum client experience and depth of service expertiseCritical thinking and creative problem solving to ensure best practice standards for client needs Technical/Product KnowledgeCreate new articles when service, task, or resolution is not documented in IT GlueResolve escalated issues independentlyAssist Director of Client Services in product solutions, evaluation and planningMaintain vendor relationships documentation and communicationTechnical guidance and collaboration to peers, including Level I - Level III EngineersAnd of course, your technical skills! This should include:Ticketing software - Incident Management, time allocation, projects, and opportunitiesRemoting into systems, create and push scripts and run action creationsActive Directory - Advanced knowledge in enterprise operational support from domain controllers down to user creationMicrosoft Windows/Servers - Strong knowledge in enterprise operational support for all Microsoft on-prem technologies, server patching, exchange patching, and maintenanceMicrosoft Services and Network Equipment - Installation, troubleshooting and ongoing trainingM365 Administration - User creation and license assignmentNetworking - Advanced knowledge of network troubleshooting skills, ability to identify VLAN, DHCP, DNS and circuit issues, excellent understanding of CMD line tools and software to identify network issuesVirtualization - Advanced knowledge in enterprise operational support for VMware & Hyper-V from maintaining the host down to creating a new guestAdvanced knowledge in AzureAD and Microsoft 365Expert proficiency with central repository for project documentationAdvanced knowledge of hardware and software deployment, and troubleshootingMaintain advanced knowledge of technical infrastructure (servers, network, applications, etc.) for specific client assignment(s)Software as assignedAs a Path Forward IT Sr. Azure Systems Administrator, we're counting on you to:Maintain established SLAs as defined by ManagerDocument all notes, meeting minutes, and customer communications in company CRM and IT Glue, as appropriateEnsure all time and expenses are compliant with company policyMaintain established project timelinesTimesheet for current week submitted by end of shift FridayWork and document established billable hours each weekVerify and submit relevant documentation updates post projectWhy would You want to work with Us?Being part of the Path Forward IT team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.Benefits of working at Path Forward IT:Be part of a fun, awesome team9 paid holidays401K Retirement with matching contributionsExcellent medical, vision and dental insuranceLife insurance and disability insuranceCell phone stipend3 weeks PTOTop Reasons our Employees Love Being Part of the Blue Alliance Family:1. Entrepreneurial Culture2. Fast-paced Flow, with a Variety of Projects3. Collaborative Work Environment4. Training & Certifications5. Career Growth OpportunitiesReady for the next step?The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.Please be advised we, Path Forward IT, participate in E-Verify.