At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Backroom Manager
Department: Grocery
FLSA: Non-Exempt
General FunctionProvides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.
Core Competencies- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service ManagersPositions that Report to you: None
Primary Duties and Responsibilities- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- Escorting them to the products they are looking for.
- Securing products that are out of reach.
- Loading or unloading heavy items.
- Making note of and passing along customer suggestions or requests.
- Performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Works with company's subsidiaries to receive product.
- Ensures receipts and takes to accounting in a timely manner.
- Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
- Unloads products from truck and ensures placement in a non-intrusive area.
- Uses forklifts to unload trucks and place in backroom.
- Delivers items to the appropriate department.
- Checks invoices for accuracy and signs vendor paper work.
- Receives all vendor orders.
- Protects cold food chain and integrity of product.
- Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory).
- Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner.
- Maintains area for sale items to ensure convenience for the management team (displays, etc.)
- Maintains a clean and orderly backroom.
- Ensures cardboard and trash areas are clean daily.
- Aware of store's needs, specifically in the grocery department.
- Keep training certifications current, i.e. forklift certifications.
- Works with the internal customers in a timely and efficient manner.
- Works in a safe and efficient manner to reduce product damage and spoilage.
- Works for the store department to do small equipment repairs.
- Maintains cleanliness outside of store to the dock area, and behind the store.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities- Answers questions from outside customers and helps whenever necessary.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience- High School or equivalent experience.
- Six months to one year of similar or related experience.
- Supervisory experience preferred.
Supervisory Responsibilities (Direct Reports)- Responsible for managing the backroom duties and employees.
Physical Requirements- Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field ofvision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working ConditionsThis position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents.
Equipment Used to Perform JobElectric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.
ContactsHas daily contact with internal customers, suppliers/vendors, and the general public.Are you ready to smile, apply today.