Location: Irving,TX, USA
EDUCATION AND EXPERIENCE:
* High School diploma or equivalent.
* Previous airport and/or customer service experience preferred.
* Must be 18 years of age or older.
* Must have a reliable telephone and transportation number.
PERSONAL AND PHYSICAL REQUIREMENTS:
* Treat all information as confidential.
* Posses the tact to deal with all levels of situations, client representatives, employees and the public.
* Ability to work from verbal and written instructions.
* Ability to communicate in English clearly and concisely verbally and in written form.
* Must have excellent radio/telephone skills.
* Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
* Must be able to lift, carry and/or hold up to 75 lbs.
* Must pass pre-employment and random drug test.
* Must complete a criminal background check.
* Must meet necessary requirements to obtain a security sensitive identification badge.
* Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service
PERFORMANCE RESPONSIBILITIES:
* Actively participate in the Safety Management System (SMS)
* Extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage.
* Adhere strictly to G2 Secure Staff's protocols for baggage handling.
* Exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts.
* Ensure compliance with safety regulations and minimize the risk of damage or mishandling.
* Familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols.
* Enforce these regulations diligently and address any passenger concerns or queries promptly.
* Demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling.
* Maintain a positive and helpful demeanor to enhance passenger satisfaction.
* Have clear and efficient communication with passengers, colleagues, and airline personnel.
* Disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly.
* Efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times.
* Prioritize passengers with urgent requirements or time-sensitive flights.
* Proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items.
* Collaborate with relevant stakeholders to resolve problems swiftly and effectively.
* Uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area.
* Perform other duties as requested.