Thank you for your interest in SusieCakes!
SusieCakes is currently hiring for an Assistant General Manager for our Willow Glen location in the downtown area! We are seeking someone that has a passion for the guest experience, leading a team, managing operations, and is looking to grow their career.
Pay is expected to range from $25-28/HR
*Must be able to work weekends & holidays we operate, as well as have previous management experience.*
We offer a highly competitive base pay plus tips, full benefits package, PTO, 401k, great operating hours, and much more!
BENEFITS & PERKS:
- Free non-slip shoes (annually!)
- Birthday month PTO with complimentary cake
- Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
- Vacation, 401k, FSA
- Pet rescue reimbursement and pet insurance
- Flexible return to work schedule for maternity leave
Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.
The Assistant General Manager (AGM) position is a manager in training role. They inspire, train, and support the guest service team. Additionally, they support the General Manager with the guest service needs for multiple locations.
LEADERSHIP ATTRIBUTES:
- Creates a fun, lively and celebratory environment
- Possesses and demonstrates a “One team, One goal” philosophy
- Works in an organized, deliberate and fast-paced manner
- Possesses a small business owner mentality and thrives in an entrepreneurial environment
- Works with Market Leader and General Manager to develop achievable objectives and a plan to improve the bakery success metrics
PHYSICAL REQUIREMENTS:
- Frequent walking, kneeling, bending and reaching overhead
- Able to stand for extended periods of time
- Must be able to lift, move and carry up to 50 pounds
QUALIFICATIONS:
- Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
- Excellent verbal and written communication skills
- Exceptional interpersonal and team building skills
- Ability to train, coach, and counsel team members
- Exposure to financial and operational accountabilities
- Ability to work in multiple regional locations
- Ability to adapt to a flexible schedule according to business needs
- Must have reliable transportation and valid driver's license
EDUCATION:
- Associates or Bachelors degree with a focus in Business or Hospitality preferred
- High school diploma or GED required
LANGUAGE SKILLS:
- Must be able to speak, read, and write English
OTHER:
- Ability to work flexible hours, including weekends and holidays
- 47.5 hour anticipated work schedule average per week
In accordance with California law, the expected salary range for this California position is between $25 and $28 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
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