General Purpose: The Cake Decorator provides customer-friendly service to our valuable customers and creates the quality products that Adams is known for. This means producing an array of visually tempting as well as delicious baked goods to choose from and fulfilling special orders in the same fashion. FLSA Status: Non-exempt Reports to: Manager, Assistant Manager, Supervisor Principle Responsibilities:
- Must be 18 years of age or older
- Ensure that customers receive the best customer service by providing friendly, polite and knowledgeable service
- Greet customers personally and thank them appreciatively for shopping at Adams
- Take customer orders both in person and on the phone and work with customers to create custom designs for specialty and wedding cakes
- Report to bakery manager or assistant to review key goals and tasks for the day
- Be aware of sale items and have them prepared in time for them to be packaged and out for the sale when it begins
- Maintain full knowledge of Bakery product line and pricing
- Check cake orders and fill orders in a timely fashion
- Mix and bake all cakes needed according to bakery recipes
- Mix all fillings and icings needed to assemble cakes according to Bakery recipes
- Work with fondant and gum paste as required
- Make buttercream flowers and roses
- Write on cakes
- Decorate or finish all items for sale in the bakery
- Cut and fill cakes quickly, efficiently, and consistently to fill showcases and complete orders
- Rotate products to keep older product in front and stock cases and sale tables, making sure each package is correctly labeled and there are no empty spaces; rotate cakes to keep oldest in back
- Make apple cider donuts
- Be the final line for quality control: look for packaging issues, sell-by dates, and be vigilant about quality and presentation for all products put into the case or for special orders
- Clean dishes and equipment used and put away once dry
- Keep all areas of the department clean and organized, including sales floor, counter, cases, coolers, preparation and production areas
- When a customer needs assistance, give the customer priority over the task at hand
Physical Requirements:
- Consistently lift and move 50 pounds
- Stand for the duration of shift
- Use hands, wrists, fingers, and arms for duration of shift
- Safely operate mixers, large ovens, bread slicer, knives, donut machine and other equipment necessary to run the department
Qualifications:
- Communicate clearly with customers and co-workers
- Employees are our internal customers; treat them with the same courtesy and respect as our external customers
- Be food safety certified
- Be 18 years or older
- Must work efficiently and at a productive pace per department needs
- Must be able to work scheduled shift
- Follow all department safety policies and procedures
- Be able to concentrate on tasks in order to avoid injury and waste of product
- Be able to read and understand recipes and cake order tickets
- Perform math necessary to complete measurements accurately
- Be knowledgeable about Adams product – recommend ideas to customers by exploring customer preferences and advocating Adams product
- 2 years' experience as a cake decorator in a high volume setting
Disclaimer: The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.