Baking School Manager
: Job Details :

Meet Us:King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our never bleached guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.The Position:The Baking School Manager is responsible for overseeing all aspects of the King Arthur Baking School at the Norwich VT location. This includes managing the day-to-day operations, planning and executing class curriculum, ensuring high-quality educational experience, supervising and scheduling staff, and overall promotion of the school. The Baking School Manager will work closely with instructors, students and other cross-functional business partners to ensure a welcoming and educational environment that promotes the KAB brand. This role also functions as an instructor as needed to demonstrate mastery of curriculum and presentationThe Benefits:Yes, we have the regular stuff - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.The Location: Norwich, VT; onsite daily.Essential Duties and ResponsibilitiesLead and supervise a team of instructors, assistant instructors and guest instructors, including hiring, training, scheduling, and performance management. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.Lead and supervise all aspects of Baking School operations, including purchasing and expense control. Identifies opportunities for operational efficiencies.Maintain appropriate staffing levels based on class offering schedules. Plan for and anticipate future staffing needs. Write accurate schedules to support the business.Partner with Baking School Director to set annual priorities for the Norwich team, monitor business performance, and regularly deliver performance feedback.Promote and ensure excellent customer service is provided by all team members. Ensure consistent execution of Baking School curriculum. Responsible for handling complaints or issues in a timely manner and ensuring a positive experience for all visitors.Cultivate a welcoming and inclusive learning environment. Collaborate with team and company to reinforce a supportive and accessible educational culture.Analyze and track student progress, satisfaction, and feedback. Proactively address trends to enhance the overall student experience.Ensure adherence to all food safety and sanitary policies, procedures and regulations. Maintain and promote a safe environment for the team and customers.Works cross-functionally with KAB business partners to promote, support and improve the Baking School.Experience and Education3-5 years' experience leading and managing a team in an educational, hospitality or Bakery/Restaurant environment.Professional baking experience required.We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.Leadership: Strong leadership skills, including ability to set clear measurable goals and communicate effectively with internal business partners and staff. This involves skills such as hiring and training, delegating tasks, providing feedback and fostering a positive work environment to build trust, collaborate, and gain buy-in.Communication Skills: Clear and effective communication is essential for liaising with external business partners, coordinating with staff, and responding to customer inquiries. Ability to handle difficult situations with professionalism and tact. Strong communication skills facilitate smooth coordination between different stakeholders.Time Management and Attention to Detail: Skill in coordinating operations, ensuring consistency and high standards. Proficiency in managing multiple tasks simultaneously, particularly during school hours.Operations Management and Organization: The ability to efficiently organize and coordinate various aspects of the Baking School operations, including scheduling, training, conflict resolution, daily task management, purchasing and inventory control. Maintain high standards of hygiene and safety. Efficient inventory and cost control while minimizing waste.Problem-solving and Decision-making Abilities: Quick thinking and resourcefulness are valuable traits for addressing unexpected challenges, such as last-minute changes, equipment malfunctions, or supply shortages. Comfort with making effective decisions under pressure.Customer Service: Uphold a customer-centric approach to ensure outstanding experience, respond to customer feedback, and resolve issues. Implement strategies to enhance customer satisfaction and loyalty. Maintain strong professional relationships.Success FactorsGenuine enthusiasm for King Arthur's mission and products and a commitment to living our valuesResults driven: Holds self and team accountable to meeting and exceeding goals. Approaches their work with curiosity, adaptability, and a growth mindset.Is community minded gets involved, volunteersPhysical Requirements/Work Environment/SafetyThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical requirementsMust be able to work for long periods of time while standingMust be physically able to stoop, move quickly, and lift weights up to 50 lbsUsed hands to handle, control, feel objects, tools and controlsMust be able to lift up to 50 poundsMust be able to operate commercial kitchen equipmentRepeat the same movementsAbility to regularly work in a kitchen environment where allergens may be presentAbility to regularly touch and taste food products which may contain allergensWork environmentAbility to work in a fast-paced classroom environment where temperatures can vary, work around knives and equipment . The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation as well as customer traffic in adjacent area.SafetyUnderstand that safety is the responsibility of everyone at the organizationResponsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediatelyEngage in safety and compliance training programs and encourage 100% team participation in same.UniformChef coat, chef pants, hat and tee shirt (provided)Closed Toe Footwear (stipend provided)SupervisionTravelN/AOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without noticeIt is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.There's room at our table for you! Apply today.Equal Employment Opportunity EmployerAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking Company provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.#J-18808-Ljbffr