Description
SUMMARY: Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
- Participate in the bank's referral program and utilize any applicable technology and/or programs to effectively show results
- Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
- Operate and balance a terminal and cash drawer daily
- Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
- Accept checks for cashing in accordance to FNB check handling procedures
- Participate and successfully complete all required training courses
- Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
- Assist with various duties associated with money shipments/orders, etc.
- Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions
- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
- Motivation to make outbound sales calls to current and prospective clients
- Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
- Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
- Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
- Must be able to work in a team environment, in a positive manner, with coworkers and the public
- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
- Regular, predictable attendance is an essential requirement of this position
- Complete all other duties as assigned
EDUCATION AND/OR EXPERIENCE:
- High School diploma or General Education degree (GED)
- Proven cash handling experience
- Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
- Customer service and/or sales experience at any level
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran.
QualificationsEducationHigh School (preferred)Skills
- Customer Service (preferred)
- Cash Handling (preferred)
- Sales Experience (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)