Banker 2
: Job Details :

Ion Bank is looking for a Personal Banker 2.The Personal Banker 2 will provide superior customer service and perform banking functions with a high level of expertise.Responsible for performing all customer service activities including opening accounts, customer account inquiries, teller transactions and branch operations, the Personal Banker 2 will contribute to established branch profitability goals by cross selling products/services to new/existing customers. Key Result Areas •Superior customer service •Achievement of individual goals •Contribute to overall branch goals achievement •Effective performance of branch operations •Transaction and balancing accuracy Essential Functions - may include, but are not limited to: •Employee is required to attend work and must be dependable as it relates to absenteeism and tardiness •Project a positive and highly professional image of self and the Bank by consistently delivering service in line with company service standards/service philosophy •Posses excellent working knowledge of all bank products and services, consumer and business. •Proactively meet with customers face to face and over the phone to provide product and service recommendations that will meet their financial needs. •Promote, cross-sell and upsell bank products and services that meet customers' needs •Identify and refer customers or prospects to non-bank products associates as appropriate •Open accounts, perform account maintenance and provide customer service solutions timely to consumer and business customers •Distribute loan applications, answer customer questions regarding loans, interview applicants with completed applications, and assure all documentation is accurate •Required to register with the Nationwide Mortgage Licensing System and Registry(NMLS) and maintain a unique identifying number. •Possess an excellent working knowledge of branch system, including but not limited to procedures, policies, cash handling and transaction processing •Adjust to various branch traffic flows while maintaining efficiency and accuracy of work performed •Accurately balance self and branch office daily; order money; compile currency transaction reports •Process customer transactions accurately and courteously •Ensure that all work performed is complete and accurate •Assist in resolving problems with branch equipment, balancing, operational issues •Ensure that the Bank's security policy and program and the Bank's loss prevention guidelines are carried out within the branch Other Functions •Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations •Provide back-up as needed to open and/or close the branch •Perform other duties as required Compliance •Knowledge of Bank policies and procedures, State and Federal laws and regulations - Responsible for compliance regulations related to this position and completing assigned training.*The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required. Education and Experience High school diploma plus additional courses required. Two to three years of retail banking experience including teller, sales or some comparable combination of education and experience. Equipment and Software Ability to operate teller terminal, personal computer, calculator, phone, alarm system, copier, fax, VIMC cash advance, ATMs, scanner, currency counter, cash recycler, PTMs, coin machine, currently used Bank hardware and software. Physical Qualifications •work within one building primarily with only occasional reason to travel or be outside on business •ability to extend ones arm(s) in any direction •ability to sit or stand in an erect position •ability to manipulate small objects precisely by whatever means •ability to express or exchange ideas by means of the spoken word, both speak and hear •ability to be subject to substantial repetitive motions of the body or its parts •ability to lift up to 10 pounds occasionally and/or a negligible amount of lifting frequently or constantly to move objects •ability to use a 3ft ladder when assisting safe deposit customers with accessing their safe deposit boxes Other Qualifications •excellent command of customer service skills; pleasant and courteous •Knowledge of Regulations CC, E, Truth-In-Savings, Bank Secrecy Act, Community Reinvestment Act, banking and FDIC regulations, Bank products and services, Bank policies and procedures •ability to add, subtract, multiply, and divide all units of measure; to perform the four operations with common decimals and fractions; to perform arithmetic operations •involving all American monetary units •ability to influence people in their opinions, attitudes, or judgements about ideas or things; to motivate, convince, or negotiate •ability to perform repetitive work, to continuously perform the same work according to set procedures, sequence or pace •ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure •ability to exchange information with others clearly and concisely(both oral and written); to present ideas, facts, and technical information •ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive to others •ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc. Consider this description the foundation of the job, not its boundaries. Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)