Banking Center Manager
: Job Details :

Banking Center Manager

Job Summary:

Responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving the financial wellness of First US Bank customers. Oversees branch activities, manages employee performance, and provides guidance to ensure high-quality customer service. Responsible for business development of market area through proactive sales calls and networking to meet or exceed production goals. Performs additional duties as assigned.

Primary Responsibilities / Job Duties:

* Manage banking center team members and supervise day-to-day operations of banking center while ensuring safety, operational soundness, and superior service levels.

* Foster a culture that enables team members to deliver an exceptional client experience; Conduct regular team meetings to build job proficiency and product knowledge, review goals and expectations, and recognize areas of success and opportunities for development; Proactively coach team members to ensure adherence to all applicable policies, procedures, and regulatory requirements.

* Train, develop, and motivate assigned staff; Complete and conduct performance appraisals; Resolve personnel issues at branch level.

* Plan and assign team schedules; Ensure appropriate staffing levels and productivity; Manage and control branch expenditures; Ensure branch financial objectives and customer service standards are met.

* Represent First US Bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities; Generate new banking relationships through calling efforts; Expand existing relationships through proactive identification of customer needs; Maintain customer satisfaction by building rapport and providing high quality personalized service.

* Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, treasury solutions, and other financial services.

* Serve as Loan Officer for retail consumer and small business loans within approved lending authority; Monitor, manage, and service loans within branch portfolio; Refer loans to Commercial lending team as appropriate.

* Open new consumer and business deposit accounts, process customer transactions, and perform daily branch operation tasks when needed.

* Ensure all audit and security policies and procedures are followed; Prepare required branch assessment reports; Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits.

* Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.

* Perform additional duties as assigned.

Position Requirements:

* High school diploma or equivalent required

* Bachelor's degree with courses in accounting, business, or finance preferred

* At least five years of previous retail banking experience required

* Must have at least two years of supervisory experience with a financial services company

* Must be proficient in conducting teller transactions, opening new deposit accounts, and assisting customers through the loan application process.

* Ability to manage, lead, and motivate teams to achieve desired results

* Ability to handle multiple tasks in a fast-paced environment

* Strong mathematical skills

* Excellent communication skills, both written and oral

* Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers

* Ability to operate bank software programs and standard office equipment; proficient typing skills

Working Environment / Physical Demands:

Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 15 pounds at times.

Disclaimer:

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.

Federal Contractor - Equal Opportunity Employer M/F/Disabled/Vets