Banking Center Manager DEPARTMENT: Retail Department REPORTS TO: Director of Retail Sales SUPERVISES: Retail Staff at Respective Location FLSA: Exempt STATUS: Full Time EEO Classification: 1.2 First/Mid-Level Officers and ManagersJOB GRADE: 5 HOURS: Regular full-time 40 hours. Saturday rotation required.SUMMARY: The Banking Center Manager is a Business Development and Management position responsible for building long-term relationships with existing and new customers and responsible for the day-to-day retail operations of the banking center. Coordinates and manages retail operation functions in accordance with established systems and procedures, as well as establishing and overseeing new initiatives. Develops, mentors, motivates, coaches, and evaluates the retail staff to maximize their potential. Oversees the supervision of retail staff for the bank. Partners with the Senior Relationship Banker (SRB) and/or Relationship Banker Lead on the day-to-day operations of the banking center. Partners with the Relationship Banker Coordinator in directing the training needs of the retail staff. Partners with Director of Retail Sales and the Marketing Officer on product development, product promotion, mystery shopping, and refining of customer service skills and expectations for retail staff. Liaison between retail and loan operations. Consistently monitors and evaluates policies and procedures of retail operations for necessary updates and revisions. Must be capable of performing all responsibilities of retail and consumer lending. Responsible for the development of new retail and consumer lending relationships & maintaining existing relationships. Maintains the highest level of customer service & demonstrates the company's core values in all actions
. EDUCATION & EXPERIENCE: - Required: High School Graduate or the equivalent with post-secondary education (i.e. college courses or business school courses, AIB courses) or demonstrated equivalent in work experience.
- Desired: Associates degree in Business related field or Retail Banking School, or AIB Graduate School of Banking.
- Attend and complete Field & Main University courses.
- Minimum of five (5) years supervisory experience.
- Demonstrates ability to create processes & procedures and to lead a project and communicate results as well as carry out new policies and procedures.
- Superior knowledge of computer systems and changing technology.
- Demonstrates capability of producing and increasing a consumer loan portfolio.
- Minimum of 5 years experience in the Relationship Banker I, II, and III functions with a thorough knowledge of all Senior Relationship Banker functions.
- Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
ESSENTIAL DUTIES & RESPONSIBILITIES:- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promotes excellent customer service, by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always assist others.
- Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E. Responsible for regular training of retail staff on regulations as relates to staff roles and responsibilities.
- Resolves operational problems. Develops, recommends, and implements operational procedures and system utilization that supports Field & Main's long-term strategic objectives and vision.
- Leads in the implementation of retail system changes to support new products and procedures and recommends changes to more efficiently and effectively support services offered.
- Ability to use sound judgment & make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud.
- Promotes and enhances Field & Main's culture and fosters the development and implementation of organizational vision, policies, and guidelines with retail staff.
- Carries out the financial institution's client retention strategies by proactively & efficiently utilizing relationship pricing.
- Lives and represents the Field & Main culture and brand.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Other duties as assigned.
Retail- Assigns tasks and explains policies and procedures of the bank to the retail team.
- Ensures that the bank's policies and procedures are followed, and that staff is aware of proper operating procedures.
- Recommends hiring, discipline, promotion, transfer and termination of staff, as necessary.
- Maintains reports documenting teller outages, balances, and timecards.
- Conducts regular staff meetings to review problems, policies, procedures, and updates of retail activities within the bank.
- Ensures that the new account goal is met and/or exceeded.
- Processes teller work, when necessary.
- Provides a complete range of customer service, including opening new accounts, explaining available bank products and services, and gather customer information to process new and existing accounts.
Lending- Solicits consumer and mortgage loans. Informs prospective loan clients of the bank's underwriting guidelines and applicable government regulations.
- Interviews consumer and mortgage loan applicants.
- Completes each loan application and all pre-processing functions in a timely manner to permit the good faith estimate/adverse action to be mailed within the requested period.
- Communicates approvals or denials to the borrower.
- Produces and grows a consumer and mortgage lending portfolio.
Business Development- Promotes favorable image of the bank in business activities within the community, by participating in community activities and serve on civic boards and/or committees.
- Ensures that the referrals for relationship contacts to various departments are met and/or exceeded.
- Refers a set number of relationship contacts to various departments.
- Participates in the business development initiative by making joint calls to retention and business development calls on existing and potential new clients.
- Leeds team on top 1000 deposit customers cross selling efforts.
- Meets with and assists potential and existing customers and handles the details to establish new accounts, prepare loan documents, and other paperwork.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management. REV. 12/31/2023 TV EOE/ Minorities/Women/Vets/Disabled
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