The Washington Trust Company is seeking a detail-oriented individual to support our Operations team located in Westerly, RI. This position will directly support all end users, actively contribute to project deliverables, and understand and set business priorities to ensure a high level of customer service.This position supports a hybrid on-site remote work scheduleResponsibilities:
- Setup new deposit products and make required establish DNA configuration changes as approved by appropriate committees and business lines. Lead and document testing as required.
- Assist with the planning and implementation of DNA releases/updates, testing, and related communications. Review system release documentation to determine potential impacts.
- Troubleshoot DNA and other Fiserv related product/system issues. Use Fiserv's service ticket system to log requests and problems, manage case workload. Assist various business lines with system related issues.
- Process monthly statements and coordinate the scheduling of special system requests.
- Add/remove DNA security authorizations in DNA system.
- Add/remove employees in various Bank systems (WITS, LoansPQ, Fedline, various FIS systems, Positive Pay - Tellers, JackHenry)
- Analyze and develop current and proposed DNA Datacenter procedures and forms for efficient and effective operations. Keep all policy, procedure, and other DNA related documents current Reviews printout of jobs for quality assurance and provide quality control oversight as designated.
- Assist with the Business Continuity and Disaster Recovery planning adherence.
- Meet all compliance requirements (i.e. SOX , FDIC and audit).
Requirements:
- 2+ year experience in bank operations or with DNA application/deposit products.
- Strong PC skills: Basic to Intermediate level MS Office/PowerPoint and database management required.
- Detail oriented, exceptional organizational skills and the ability to complete multiple tasks simultaneously and with accuracy.
- Provide on-call support as needed related to releases, service level updates, and other system related changes. May require weekend statement processing at end of month.
- Demonstrated effective verbal and written communication, and interpersonal skills.
- Ability to work independently and to seek resolutions to problems timely and efficiently.
Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011! The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC Know Your Rights notice and Click Here to view the Pay Transparency Nondiscrimination Provision . Other details
- Job Family Senior Clerical
- Job Function Clerical/Other
- Pay Type Salary
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