Overview: Provide support to the line and department managers of the Deposit & Payment Services (DPS) Center of Excellence (COE). The type of support required includes development of new and maintenance of existing reporting/dashboards that aid management in reviewing historical performance and in making forward-looking decisions for their teams. Support can also include various ad hoc requests for analysis or reporting to assist management in identifying operational efficiencies or to solve a specific problem. The analyst should be able to work independently and be able to communicate well with multiple levels of management.
Primary Responsibilities: - Develop custom reports and dashboards in Excel or Power BI to support line and department managers; reporting can include trending of volume and quality metrics, period comparisons, variances to plan, etc.
- Use business intelligence software (i.e. Power BI) where appropriate to enhance existing reporting and/or build new reporting; keep the end user in mind when building reporting, knowing when to build a report v. a tool is a key to success.
- Complete regular and ad hoc analyses, ranging from simple to complex, with minimal supervision; examples may include measuring performance to service level agreements, financial forecasting/expense management, analyzing opportunities to add efficiency to a process.
- Develop good working relationships with line and department managers in the COE to support their reporting and analytics needs; this includes asking probing questions to fully understand their need for support and customizing your approach to deliver results.
- Present and communicate results to management; determine best tool for final deliverables (i.e. Excel, PDF, Power BI, PowerPoint, etc.) and tailor communication as appropriate based on audience.
- Understand and adhere to department timelines and deliverables for regular and ad hoc tasks; this includes prioritizing requests based on capacity and need and setting expectations appropriately for managers/business partners.
- Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required: Bachelor's degree and a minimum of 2 years' related experience, OR in lieu of a degree, a A combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' related experience Strong analytical skills Strong organizational skills Proficiency with personal computers as well as pertinent word processing and spreadsheet software Strong verbal and written communication skills
Education and Experience Preferred: Advanced problem-solving skills Experience creating detailed management reporting and/or dashboards Intermediate knowledge/experience with a business intelligence tool like Power BI or Tableau M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Amherst, New York, United States of America