Location: Buffalo,NY, USA
Overview:
Completes quality control of associate processes on a daily, weekly and monthly basis as assigned and requiring knowledge of multiple systems and cross-departmental processes.
Primary Responsibilities:
* Manage department email box, assign tasks and follow-up on requests.
* Complete quality control functions on associate and vendor processes as assigned.
* Maintain department procedures and implement new procedures as needed.
* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
* Promote an environment that supports diversity and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.
Scope of Responsibilities:
The jobholder works under minimal supervision while interacting with numerous internal RLS departments.
Education and Experience Required:
* Associate's degree and a minimum of 1 years' work experience, OR
* In lieu of a degree, a combined minimum of 3 years' higher education and/or work experience
Education and Experience Preferred:
* Proven internal and external customer service experience
* Proficiency with personal computers as well as pertinent spreadsheet and word processing software
* Excellent verbal and written communication skills
* Advanced problem solving skills
* Minimum of 1 years' relevant experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America