Job Title: Banking Specialist Contract Duration: 12 MonthsPay rate up to $24/hrWork Type: RemoteLocation: Mount Laurel, NJAbout the Role:As a Banking Specialist III, you will play a crucial role in providing exceptional customer service and supporting the implementation of banking products. You will be responsible for building strong customer relationships, resolving customer issues, and ensuring a seamless customer experience.Key Responsibilities:
- Customer Service: Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
- Product Implementation: Support the implementation of banking products and services.
- Problem-Solving: Identify and resolve customer issues efficiently.
- Communication: Effectively communicate with customers and colleagues.
- Time Management: Manage multiple tasks and prioritize workload effectively.
- Compliance: Adhere to all regulatory requirements and internal policies.
Qualifications:
- Experience: 5+ years of experience in customer service, preferably in a banking or financial services environment.
- Technical Skills: Proficiency in Microsoft Office Suite, especially Excel and Outlook.
- Soft Skills: Strong communication, problem-solving, and interpersonal skills.
- Education: High school diploma or equivalent. Post-secondary education preferred.
Preferred Qualifications:
- Experience with: Notepad, Salesforce, and fraud prevention.
Work Requirements:
- Remote Work: Must be able to work remotely and adhere to Eastern Time Zone hours.
- Technical Proficiency: Reliable internet connection and computer setup.
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.Keywords: banking specialist, customer service, customer support, financial services, banking, customer experience, problem-solving, communication skills, remote work, work-from-home, remote job.
24-14391