Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.The Banquet Manager is responsible for marketing, selling and planning all aspects of catering, in-house banquet events and concerts. Always presents a friendly and professional image at the Hotel/Casino.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe Banquet Manager is responsible for marketing, selling and planning all aspects of catering, in-house banquet events and concerts. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Maintains strict confidentiality in all departmental and company matters.
- Provides impeccable guest service to all guests
- Performs all related duties that include but are not limited to moving of tables, chairs, stages, serving guest requests as needed.
- Oversees the management of all catered events including food and beverages, equipment, and staffing.
- Develops and monitors budget and sales goals related to food and labor costs.
- Markets and sells catering services to potential internal and external clients; meets and consults with clients to inform of all services provided, and to establish the catering requirements of the events.
- Reviews production schedules and events to determine variety and quantity of foods to prepare.
- Coordinates with food service and building service personnel for food and beverage requirements, delivery and set-up of events, staffing, etc.
- Reviews scheduled event requests weekly to determine ordering needs; prepares requests for products and equipment to be ordered.
- Creates special event menus for a variety of clients.
- Develops and monitors budgets and sales goals related to food and labor costs; estimates daily and weekly production and inventory food requirements; coordinates inventory needs with menu forecasts.
- Develops and implements systems and processes to establish and maintain records for the banquet area.
- Maintains food production records, reports, and department files as required.
- Follows established procedures and policies of the Oaklawn Racing Casino Resort.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Bachelor's degree in Hospitality or related field required.
- Five years' experience in catering or banquet industry required.
- Managerial experience required.
- Must be able to obtain a Food Handler's card.
- Must be able to handle several projects and tasks at the same time.
- Must be able to perform the physical job duties of all Guest Services team members.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities.
- Manages work procedures and expedites workflow.
- Provides coaching and counseling to team members.
CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.