Banquet Server - Greensburg
: Job Details :

Function (Scope and Main Purpose of Job)

The Banquet Server is responsible for preparing and delivering food and beverage items in a timely manner, providing exceptional customer service with a smile, and ensuring that all of guests have a memorable Live 5 experience.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Maintain a professional appearance and mannerism.
• Assist with set-up of tables, linens, chairs, etc. for full service of banquet events.
• Provide excellent food and beverage service for banquet events.
• Maintain knowledge of policies and procedures.
• Maintain back of the house, front of the house and side work duties for overall productivity of banquet events.
• Maintain positive and professional attitude.
• Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
• Performing additional duties as assigned.

Job Requirements (skills, knowledge, and abilities)

• Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
• Must be RAMP certified.
• Able to work entire shift, in full costume, without accommodations.
• Must have thorough knowledge of approved Responsible Gaming Program.

Educational Requirements

• High school diploma, GED or equivalent employment in related position is preferred.

Physical Requirements

• Ability to withstand physical demands, such as standing and walking briskly for extended periods of time.
• Pushing, pulling stooping, bending and squatting continuously throughout shift
• Able to lift and carry 30 pounds, unassisted, for extended periods of time.

Working Conditions